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Our Mission and Commitments

Hospice & Palliative Care Buffalo — Here with Care

Hospice & Palliative Care Buffalo (HPCB) cares for individuals suffering from serious illness, as well as their families and caregivers. We provide an integrative, holistic (physical, emotional, social, and spiritual) approach to care that focuses on the whole person rather than on individual symptoms. We are here through a continuum of care, spanning the course of the disease through bereavement. Our knowledgeable, compassionate staff helps patients make choices about their care, support those who are grieving, and educate the professional and lay communities on optimum end-of-life experiences.

Earning Hospice Honors Elite status for the past 3 years, HPCB is one of the largest and well-respected non-profit hospice and palliative care organizations in the nation, caring for approximately 1000 patients daily, regardless of age, race, gender, setting, diagnosis, or ability to pay.

At Hospice & Palliative Care Buffalo, we’re here through any long-term or life-limiting illness, providing care for them, and comfort for you.

Our Mission

To provide care, support, advocacy and education to people in Erie County impacted by serious illness and loss.

Our Commitments

Excellence: We continually challenge ourselves to focus on evidence-based best practices in all we do.

Compassion: We honor the dignity and wishes of each individual, and respect the breadth of cultures, spiritual beliefs, values and traditions.

Collaboration: We constantly innovate and improve, while we expect each other to work in honest and principled ways to fulfill our mission.

Stewardship: We carefully ensure that the many skills, gifts, and resources entrusted to us are managed responsibly and with integrity.

Our Affiliate Agencies

Hospice & Palliative Care Buffalo (HPCB) is the parent organization over five community-based agencies. HPCB is one of the largest and well-respected non-profit hospice and palliative care programs in the nation.

Hospice Buffalo

Hospice Buffalo cares for seriously ill people with a prognosis of 6 months or less to live. Each patient receives customized, comprehensive care from an interdisciplinary team of healthcare professionals: physician, nurse, social worker, grief support counselor, and volunteer. Hospice Buffalo also offers a respite program for caregiver relief — the patient can stay for up to 5 days at our Inpatient Unit in Cheektowaga.

Essential Care for Children

Essential Care for Children is a home-based palliative and hospice care program that provides coordination of medical services, as well as psycho-social, emotional and spiritual support to seriously ill children and their families. 

Home Connections - Adult Palliative Care Program 

Home Connections provides home-based, case-managed care and support to patients facing serious, progressive illness and their families. We are here to help patients and families navigate through the course of serious illness, regardless of changes in diagnosis or curative treatment. 

Wilson Support Center

Grief support and education that is sensitive, compassionate and responsive to the needs of the WNY community. Services are provided by licensed healthcare professionals and peer volunteers.

Hospice Foundation

Provides support for Hospice & Palliative Care Buffalo’s affiliate agencies and the operational needs of each corporate component to ensure financial stability, as well as funding future programs:

  • Helps underwrite operational shortfalls of any affiliate corporations
  • Raises funds for new program development and on-going support
  • Raises capital and other permanent and temporarily-restricted funds
  • Raises endowment funds to ensure long-term sustainability for hospice and palliative care services
  • Generates awareness in the community about hospice and palliative care services and programs

Memberships

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Learn More

Contact Info:

Hospice & Palliative Care Buffalo

225 Como Park Blvd.
Cheektowaga, NY 14227

Admissions:

phone_icon_greydark.png 716-686-8077
intake@PalliativeCare.org

Administrative Offices:

phone_icon_greydark.png 716-686-1900

Hospice Foundation

phone_icon_greydark.png 716-686-8090

 

Home Connections

phone_icon_greydark.png 716-989-2475 
HCrequests@PalliativeCare.org
FAX: 716-901-0192

Essential Care for Children

phone_icon_greydark.png 716-686-8006
EssentialCare@PalliativeCare.org
FAX: 716-901-0192

Mary & Ralph C. Wilson, Jr. Support Center

phone_icon_greydark.png 716-901-0289
GriefSupport@PalliativeCare.org
FAX: 716-836-1578
150 Bennett Road
Cheektowaga, NY 14227 

Privacy Practices

Joint Notice of Privacy Practices/HIPAA Compliance

  • "What an amazing place to trust the end-of-life care of a loved one."
    – James Kelly
  • "Mom lost her battle with cancer today. The beautiful people and facilities that comprise Hospice made her last days full of love and dignity. I cannot properly express what it meant to our family. I'll never forget it."
    – Rebecca Richter Bonk
  • "Not coming here but if you need the care this is a great place! The staff is unreal! They show in every way they are not robots they truly care! The facility is very comforting!"
    – Joe Caulfield Sr.
  • 'Hospice in its entirety is a wonderful organization. Once my dad had stopped chemo, he had hospice coming to the house for 3 months or so. All of the people, from nurses to social workers to the chaplain, were so caring of him and the family. Once things got too bad, he was admitted to the hospice facility and everyone there was just as wonderful. They were caring and respectful of my dad and of our family. I want to thank all involved with them for making the end a little easier."
    – Michael John
  • "Music was a very important part of my family's life. I loved my mother's smile, and music therapy made her smile, every time, all the time. The music therapist often welcomed others in the nursing home to join in, giving my mother extra socialization. I will always be grateful for the care my mother received through Hospice Buffalo and the special extras like music therapy."
    – Lisa Feldman
  • "Wonderful staff! They made the process so much easier for me and my family. I couldn’t thank them any more for taking great care of my mother. Thank you all!"
    – Sissy Driscoll
  • It was nice to know I could finally relax and trust a group of really caring folks.
    – Nancy, Buffalo
  • "I absolutely love Hospice! The people that help us are all amazing. I've never been able to rely on people like I do with the group that is helping us. Everyone is on top of everything. The nicest people to deal with! I can't thank them enough."
    – Debbie M. Rich
  • "Hospice has offered me great comfort as I carry heavy grief. It is a sacred place for me; a place I still visit to visit with my Angels. Thank you Hospice for always being there for me."
    – Stacy Schwab
  • "A wonderful place! The staff is very caring and compassionate, not only to the patient but their families too. I can’t thank them enough."
    – Janice Marie
  • "A very attentive staff that is non- intrusive, yet extremely attentive. The staff really goes out of their way to make sure you have everything you need for this transition. My mother passed on July 23rd. The final prayer was comforting and very well spoken. I really think highly of this place because I've never seen a group of people that really tend to your loved ones so delicate. Thank you Hospice Buffalo for doing so much for my family."
    – Pubg Hero
  • “I really didn’t think anyone could help me until Home Connections became involved. Dr. Kerr visited me and gave his undivided attention, focusing on my symptoms and less on my disease. I finally feel like I will get back to normal one day. When the nurse from Home Connections came in, I felt so much relief that she was able to help communicate with all of my doctors. It’s very stressful to have to do all of that on my own. I cannot thank Home Connections enough for working to get me a new mattress. I can't believe someone would do this for me!”
    – Kim, Home Connections patient
  • "Shout out to Hospice Buffalo home health Team 5 who has been helping us with dad the past couple of months. They sent him a nice Veteran’s Day card with a star from an old flag. They are all so nice from his two aids, nurse, social worker, massage and music therapist, who sings and plays guitar, and even the volunteer who cut his hair along with my sister, sister-in-law and brother. It takes a village! But I know he appreciates the help and company, and being able to stay in his home. Update: Hospice continues to be kind to my dad. I know Medicare pays for expenses and that is wonderful too but the care given is great. He turned 94 on the December 3rd. Hospice brought him nice cards, a lap blanket, and his favorite chocolate cake with chocolate frosting! Thanks again!"
    – Lynda Gordon
  • “Imagine the miracle of someone saying to you, ‘Don’t worry about anything. If you need a doctor’s appointment or something from the grocery store, call me and I will have a volunteer pick it up for you. If you need somebody to help you with anything, call me. We are here for you.’ Such comforting words from my Social Worker.”
    – Shirley Rosenthal, Hospice & Palliative Care Buffalo Patient
  • "My sister and my friends have been at Hospice and passed there. It is the most peaceful, compassionate place to be for the last days! You are welcome to visit at any hour! When I have seen others pass recently I thought ‘Why weren’t they at Hospice?’ They have a special staff there uniquely qualified for a special calling. God bless them and let us keep it going!"
    – Cindy Trojanowsky
  • "Hospice made my dad’s last days more comfortable. But more importantly, they made things easier for my mother."
    – Rick Mahoney
  • "The help we received while my husband was sick at home was terrific and the counseling I received for the last 13 months after his passing was wonderful. I miss you all very much."
    – Lois, Tonawanda
  • "I've had several family and friends assisted through Hospice Buffalo. Each situation was unique to the other, but Hospice and their caring professionals were amazing in each."
    – Vickie Eberth
  • "Hospice Buffalo is amazing! The in-home care and now the acute care my grandfather is receiving is the best. They are so supportive and such special people. Not only are they taking care of my sick grandfather but also taking care of us, the family, and checking in to make sure we ate too and be there for us to ask any questions. So thankful for Hospice Buffalo."
    – Ashley Marcantonio
  • I admire all the people involved in Hospice. They are very strong and very tender...I know...had them for my wonderful husband Nick.
    – Evelyn, Buffalo
  • "I can’t say enough good things about Hospice Care! The care my mother was given was actually loving care. They did not treat her differently because she was in her 80s; they still took care of her. They all were wonderful, making sure she was turned when she was supposed to be, always made sure she was comfortable, talked to her as she was, a human being, even though she couldn’t talk anymore. Mom knew she was now in good care and so did we. They always made sure the family was doing OK also. I call them angels on Earth! Thank you for caring!"
    – Bernadette Spinnegan
  • "Been a volunteer since my grandfather passed in Hospice due to the phenomenal care from Hospice. 100%."
    – Audra Hollander
  • “We are so thankful for the angels sent to our family through Essential Care, for Matthew's wonderful, loving personality,
    the time we have as a family, and our faith.”
    – Linda Evans
  • "They are all so caring and compassionate. Even the woman who cleaned my husband's room was so sweet and caring. I can't say enough good things about Hospice Buffalo."
    – Teresa Raiff Izzo
  • "I would like to thank Hospice on behalf of myself and my family. They cared for my father while he was in the facility. Great staff and it really takes special people to care for the patients in the facility. They are helpful to the families as well. My dad was very comfortable until the end."
    – The Taylor Family
  • I wish I could personally thank each person that helped us with my dad (if you knew him when he was well, you would have enjoyed his humor and zest for life)
    – Deborah