Volunteer Your Time

Giving the gift of your time is the greatest gift of all.

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Join our volunteer team

In 1978, our organization started with 120 volunteers. Today, we celebrate having over 715 volunteers from across Erie and surrounding counties. Volunteers are the heart of our organization and remain a crucial part of our mission today. Our volunteers provide invaluable support to our patients, families and staff. From working special events, to providing administrative support, transportation, and meals for patients, volunteers are an integral part of the Hospice & Palliative Care community.

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Many individuals join our volunteer team because of their own personal experiences with Hospice & Palliative Care Buffalo
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Our volunteers range in age from their teens to 100, and each individual brings their own unique qualities and skills to the work they do
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We welcome all interested individuals to join our volunteer team. We will provide you with all the training you need to be successful

Our volunteer teams

Our volunteer teams consist of patient support and direct care, administrative and special events volunteers. Based on your interests and skills, we will work with you to find a volunteer role that best suits you.

Patient Support Volunteers & Direct Care Volunteers

Our patient support volunteers and direct care* volunteers work directly with our patients and families throughout Erie County by providing companion care. These volunteers support our Hospice Buffalo, Home Connections, and Essential Care for Children patients and families.

If you are interested in learning more about becoming a Patient Support or Direct Care Volunteer, contact Marsha Grimes at (716) 989-2018 or mgrimes@palliativecare.org

Our direct care volunteers* are individuals that have a current New York State Registered Nurse (RN) license or Home Health Aide (HHA) certification. In addition to providing companion care, these volunteers are able to provide general hands-on care.

  • Visit patients in their homes, nursing homes, and/or our inpatient unit
  • Veterans helping Veterans - We Honor Veterans
  • Provide light housekeeping or yardwork for patients
  • Nurses’ station receptionist (inpatient unit in Cheektowaga)
  • Refreshment cart (inpatient unit in Cheektowaga)
  • Birthday Brigade – deliver birthday cakes or treats to patients
  • Holiday Deliveries - deliver holiday items to patients
  • Provide patient/caregiver transportation
  • Pet Therapy (Pet Therapy certification required)
  • Hairdresser (must have current license)
  • Notary
  • Language Interpreter
  • Work with bereaved families
  • Essential Care for Children's programs: Storm Clouds & Rainbows and Camp Blue Skies
  • Life Stories: Everyone has stories to tell and memories to share. Our specially trained volunteers work directly with a patient to create an audio recording. Help patients share their life stories, memories, and messages while leaving a legacy for their loved ones.

To ensure the safety of patients and families you will encounter, we require individuals to be at least 16 years old or older.

Additionally, we need you to complete the following steps to be completed:

Step #1: Complete a volunteer application (including names and contact information for two references).

  • After you attend orientation, we send your references a form to complete and return to our office.

Step #2: Attend new volunteer orientation (four, three-hour sessions).

  • Dates vary but generally orientation runs from 6PM to 9PM once a week for four consecutive weeks at our Como Park campus in Cheektowaga.
  • Per policy, all agency volunteers and staff are expected to report their vaccination status. Vaccinated staff/volunteers are expected to provide proof of COVID-19 vaccination status (i.e., vaccination card or Excelsior Pass). Individuals who are not vaccinated are required to complete a declination acknowledgement form.
  • Criminal background check* (with your SSN). Link will be emailed and completed electronically.
  • For Direct Care Volunteers only***: Provide a copy of a current New York State Registered Nurse (RN) license or Home Health Aide (HHA) certification.

Step #3: Provide us proof of a physical from the past 12 months.

  • We will provide you with a form that your MD/NP/PA must complete. Note: the date at the bottom of the form must be the date of your actual physical, not the date the physician completes the form.

Step #4: Schedule a meeting with our Employee Health Nurse where she will do the following:

  • Copy your photo ID (current driver’s license, student ID, or passport).
  • Review your rubella and rubeola immunization records.
    • If you cannot locate your records, we will provide you with a script for bloodwork to confirm immunization.
    • If you never received these, our nurse may administer the MMR to you, free of charge.
    • Review the physical form your physician completed.
    • Consent/declination form for Hepatitis B vaccination.
    • Administer a 2-step PPD*, an injection to determine if you have tuberculosis. Within 48 to 72 hours, you must return to our Mitchell Campus to have your results read.
    • Administer a drug test* via oral swab.
    • Our nurse is generally available Monday through Friday from 8:30am to 4:00pm but other arrangements can be made. Appointments generally take 30 minutes.

Step #5: Receive a flu shot during flu season. We require a copy of your influenza vaccination. Individuals who are not vaccinated are required to complete a declination acknowledgement form and agree to wear a mask.

Please note that annually you need to:

  1. Meet with our Employee Health Nurse to have your vitals checked and complete a TB risk assessment screening.
  2. Receive a flu shot OR sign a declination form and agree to wear a mask.
  3. Attend one in-person training session to ensure you continue to have the knowledge to effectively volunteer.

*If you are under 18, we do not run a background check. Also, a guardian will need to be present when you meet with our Employee Health Nurse in order to authorize the PPD and drug test.

Administrative Volunteers

Our Administrative Volunteers help support staff by assisting with administrative and clerical tasks. These volunteers can be found in various departments throughout our campus.

If you are interested in learning more about becoming an Administrative Volunteer, contact Marsha Grimes at (716) 989-2018​​​​​​ or mgrimes@palliativecare.org.

  • West Herr Comfort Cafe
  • Greeting campus visitors
  • Filing and mailings

Individuals will be working on our campus and will have access and exposure to confidential and organizational information. We require individuals to be at least 16 years old or older.

Additionally, we require the following from you:

Step #1: Complete a volunteer application (including names and contact information for two references).

  • We’ll send your references a form to complete and return to our office.

Step #2: Attend new volunteer orientation (three, three-hour sessions).

  • Dates vary but generally orientation runs from 6PM to 9PM once a week for three consecutive weeks at our Como Park campus in Cheektowaga.
  • Per policy, all agency volunteers and staff are expected to report their vaccination status. Vaccinated staff/volunteers are expected to provide proof of COVID-19 vaccination status (i.e., vaccination card or Excelsior Pass). Individuals who are not vaccinated are required to complete a declination acknowledgement form.
  • Criminal background check* (with your SSN). Link will be emailed and completed electronically.
  • Bring a copy of photo ID (current driver’s license, a student ID, or passport) so that we can take a copy for our records. * If you are under 18, we do not run a background check. Also, a guardian will need to be present when you meet with our Employee Health Nurse in order to authorize the PPD and drug test.

Step #3: Schedule a meeting with our Employee Health Nurse where the who will administer a drug test* via oral swab. Our nurse is generally available Monday through Friday, 8:30am to 4:00pm. If needed, other arrangements may be made.
*Note if you are under 18 years old, a parent or guardian will need to be present at your appointment with the nurse to authorize the drug test.

Step #4: Receive a flu shot during flu season. We require a copy of your influenza vaccination. Individuals who are not vaccinated are required to complete a declination acknowledgement form and agree to wear a mask.

Special Events Volunteers

Special Events Volunteers support Hospice & Palliative Care Buffalo with annual fundraising and community awareness events. Opportunities are available throughout the year, offering something for everyone and any schedule.

If you are interested in learning about becoming a Special Events Volunteer, contact Lisa Nestico at (716) 989-2360 or lnestico@palliativecare.org.

  • Spring Bouquet Sale
  • Memorial Walk
  • Memorial Ceremonies
  • Taste of Buffalo
  • Chiavetta’s BBQ
  • Light-A-Life Tree Ceremony
  • Gardening
  • Treasured Threads: Are you a crafter who loves to sew? We are looking for sewers assist with our Treasured Threads program. This program involves specialized Hospice volunteers creatively piecing together “Treasured Threads” of a loved one to create a tangible lasting memory. Pillows and teddy bears are our most requested items.

The nature of special events work necessitates that you complete the following:

Step #1: Complete our volunteer application.

Step #2: Per policy, all agency volunteers and staff are expected to report their vaccination status. Vaccinated staff/volunteers are expected to provide proof of COVID-19 vaccination status (i.e., vaccination card or Excelsior Pass). Individuals who are not vaccinated are required to complete a declination acknowledgement form.

Volunteer Orientation Sessions

Our orientation sessions are scheduled for the following:

Session 1

January 16, 23, 30 & February 6  6pm – 9pm

Session 2

April 10, 17, 24 & May 1  6pm – 9pm

Session 3

June 18 & June 20  9 am – 3 pm

Session 4

September 5, 12, 19 & 26  6pm – 9pm

Attendance at all dates for a session are required and Marsha, mgrimes@palliativecare.org or (716) 989-2018, should be contacted to rsvp