Clarice Otminski, Director of PR & Community Marketing, Hospice Buffalo
DEYTA SATISFACTION SURVEY SHOWS HOSPICE BUFFALO OUTPERFORMS OTHER HOSPICES
(Cheektowaga, New York)
The long-awaited Centers for Medicare & Medicaid Services (CMS) hospice satisfaction survey results have been published to local hospice organizations. Hospice Buffalo is a top performer compared to 1800 other national hospice programs in nine out of eleven national- and state-benchmarked measures! “Providing Emotional Support,” “Treating Family Member with Respect,” and “Support for Religious and Spiritual Beliefs” were among their highest rated -- coming in over 92%! Deyta Survey results will be published nationally in a year when CMS launches their public reporting of Hospice Satisfaction and Quality Measures.
“This is a very big deal. I am so proud of our Hospice Buffalo clinicians. This kind of news is born of hard effort, innovation, repetition and attention to detail. Couple these results with a very short length of stay and they get even more compelling. Believe me, results like this are the envy of most!” exudes Pat Ahern, RN, MBA, FACHE, Chief Executive Office of Hospice Buffalo, “I am all jazzed up – won’t say I’m surprised because I have been impressed all along by the care – but I sure do feel like we are validated for all this work, effort and energy.”
Hospice Buffalo serves individuals with serious illness and their families and caregivers through a continuum of care spanning the course of illness and bereavement. Hospice Buffalo, one of the nation’s largest hospice and palliative (comfort) care programs, cares for more than 600 patients a day in homes, hospitals, nursing homes, and the Mary & Ralph Wilson, Jr. Hospice Inpatient Unit in Cheektowaga. Hospice Buffalo helps patients make choices about their care, supports those who are grieving, and educates the professional and lay communities about end-of-life issues.